Warranty Information From Window World of Cleveland

Cleaning a double-hung windowA Lifetime of Peace of Mind

When our customers purchase our products, they’re obtaining much more than tangible merchandise and installation. Just as important, they get the peace of mind that Window World will stand behind its products for a lifetime. As the nation’s largest replacement window company, we are able to support our customers for the long haul. With clear, long-term commitment to service, we bring unrivaled value to our customers around the country.

Window World’s lifetime limited warranty for residential properties is the strongest warranty of its kind. From the date of installation, Window World will be there to service any defects in material and workmanship*.

For warranty questions regarding specific products or to set up a free in-home estimate, please contact us.

“*Some limitations and exclusions apply. Please read the warranty in its entirety before making a purchase (contact the store for full details).

All Inclusive Energy Value Warranty

Subject to the limitations and exclusions below Window World (“Company”) warrants to the original purchaser (“Owner”) that any basic window installed by the Company is free from defects in material for as long as the Owner resides in the home in which windows are installed.

Vinyl Parts Warranty- That under normal use, the white or beige vinyl components of the window will not blister, peel, rot or corrode.

Mechanical Parts Warranty- That all mechanical parts (locks, balances, wheels) are warranted to be free from manufactured defects in material or workmanship. Replacement parts will be supplied at no charge.

Insulated Glass Warranty- The sealed glass unit is warranted against defects resulting in material obstruction of vision from film formation caused by dust or moisture in the dead air space of the sealed unit for the life of the window. If the glass unit fails, the Manufacturer will provide the original purchaser a replacement insulated glass unit at no charge.

Glass Breakage Warranty- The Manufacturer will provide the original Owner with a replacement insulated glass unit in the event of accidental glass breakage. Glass breakage warranty does not apply to tempered safety glass, patio doors or architectural shape windows.

Lifetime Window Labor Warranty- That all labor necessary to correct any item covered by this warranty will be provided at no extra charge by the Company for as long as you the original purchasing owner lives in the home.
-Installation of Insulated Glass units over 12sf will incur a labor charge.
-Windows located on the second floor or higher may require a scaffolding set-up charge.

This warranty is in addition to the All Inclusive Window World LIFETIME LIMITED WARRANTY with transferability provisions. Only Windows with the purchased Elite Value Package qualify for this additional Labor and Glass Breakage warranty. This warranty does not transfer nor does this warranty cover maintenance of the window.

Window World, Inc.
118 Shaver Street
North Wilkesboro, NC 28659

General Limitations and Exclusions

  1. Acts of God (hurricanes, tornados, hail, flooding etc…) acts of war, riots, fire, modifications, and vandalism are not covered by this warranty.
  2. Color variances may occur between replacement parts and weathered original material. Torn screens are not covered under this warranty.
  3. This warranty is exclusively for windows with the Value Plus Package and that are installed by the Company. Any additional products such as doors, installed by the company will carry the warranty provided by the manufacturer. Warranty enforced upon contracted price paid in full.

Window World Windows are manufactured and warranted by Associated Materials and MI Windows and Doors


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